Processing Time

• Our products are made to order, and processing time varies based on order volume.

• Processing time takes between 1 to 3 weeks.

Refund Policy

• We do not accept returns or provide refunds for products once they have been shipped

Manufacturing Defect

• In the case of manufacturing defect, we offer up to 6 month warranty when provided with proof of the defect

Order Acceptance

• We can deny or cancel any order for various reasons, including availability of product and security concerns

International Shipping

• For international orders, customers will either:

  • Receive a separate shipping invoice

  • Be provided with information on how to pay for shipping separately

• Shipping fees for international orders will be communicated to the customer

  • Customers are liable for any duties and taxes applicable to the order

Contact Information

• For questions or concerns, please contact us at toothpickmining@gmail.com

By placing an order on our website, you acknowledge that you have read, understood and agreed to our Company Policy.